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Friday

28

October 2011

How Do You Spend $6 Million on a Website That Doesn't Work?

Written by , Posted in Big Government, Waste & Government Reform

Step one is to be the government:

Americans in search of federal employment can go to a website called USAJobs.gov, which matches openings with applicants. Since 2004, the feds have outsourced the site’s operation to Monster.com. Good call by whoever was in charge in 2004. Monster.com is the private company that pioneered employment websites and is today the largest job search engine in the world.

But 18 months ago the “smart” Obama Office of Personnel Management decided the federal government could do a better job of running USAJobs.gov. It spent some $6 million developing a new in-house version of the site, promising to improve the job-search experience. It unveiled its creation two weeks ago. It’s a monster all right.

The volume of requests instantly crushed government servers, slowed the system and locked out thousands of applicants. Naturally, the site has a Facebook page. Naturally, the comment queue is boiling over. Examples:

“Why am I having to do the same search 3 times before anything shows up?” “Over one week now and I still haven’t received my password reset email!!” “USAJOBS WEB SITE IS A DISASTER!” “I entered Delaware and got Germany jobs and all of the Forest Service.”

I can’t wait until these folks are running our health care system.

Seriously, though, how does a website possibly cost this much? This is emblematic of the lack of cost-consciousness that characterizes government projects. And why would they stop using Monster.com, anyway? What makes the government think they can do such work better than the professionals?

This is a government that is simply trying to do too much.